From the beginning, the cooperation between Har-Tru and INDIPA was characterized by mutual trust and very open communication. INDIPA initially accompanied the establishment of the German GmbH and in parallel made the first contacts on behalf of Har-Tru in the market.
Instead of establishing a branch office, Har-Tru has its headquarters at INDIPA and all communication goes through INDIPA’s internal sales team on behalf of Har-Tru. This means that INDIPA answers all customer inquiries by phone or email, advises customers, conducts sales calls, prepares quotations and processes orders. Of course, INDIPA manages all information on a shared cloud drive, so Har-Tru always has access to all processes, documents and accumulated know-how.
INDIPA is responsible for the “Har-Tru Green Clay” business unit and has built the market share, starting from the search for a logistics partner to the full support and delivery to all customers, from 0% to 100% within a year.
INDIPA does the important search for business partners, from agents to cooperating tennis court construction companies, finding potential partners, making contact and supervising conversations until they are completed.
In addition, INDIPA director Christoph Schulte is intensively involved in the strategic and operational planning of market development and implements individual measures with his team or seeks partners to do so. The close cooperation also enables INDIPA to optimize the webshop and improve online marketing.
Christoph is not only the main contact person for tennis clubs on the subject of “Har-Tru Green Clay,” but also holds information sessions for tennis court builders.
For legal questions or the preparation of safety data sheets, INDIPA quickly found suitable partners, so that despite the geographical and linguistic distance, Har-Tru has a solid business base in Germany. The INDIPA team is also closely involved in administrative issues or cooperation with the tax consultant, so that Har-Tru is also efficiently and securely set up in this area.
The integration and training of the INDIPA team takes place mainly through regular team meetings and through a close exchange with the team in the US.
