Skip to main content
Our services

Your German customer service  

You want to do business in Germany, but you expect difficulties with the communication?  INDIPA supports you in your German customer service.

Making use of INDIPA’s German speaking customer service team, saves you the hassle of renting an office in Germany, furnishing it and recruiting German staff. Moreover, the INDIPA option is likely to be more cost-effective and also quicker. INDIPA has long-standing experience in undertaking the German customer service on behalf of a foreign company. The many successes we have achieved for our clients so far, speak for themselves. And, lead to very positive clients, as you can read here.

Outsourcing your customer service

When we carry out the customer service on behalf of our clients, we regard ourselves as an active and integral part of their company. We work as if we represent a German branch of our clients’ company. For example, we have direct online access to many of our clients’ computer systems in order to swiftly and effectively carry out any purchasing orders that we receive. It goes without saying, that we at INDIPA familiarise ourselves in detail with all of our clients’ products and services, so that we can provide professional and outstanding customer care.

Professional customer care

Every single member of our staff has a formal commercial qualification and works according to the latest standards that we have developed together with our partner, Mercuri International, one of the world’s leading consultancys for marketing and sales. We work in a highly professional, dedicated and committed manner, and carry out every assigned task for our client, as if it were our own company. This is underlined by the fact that we practice results-related renumeration with some of our clients.

Our service goes beyond the classical reception of your customers. We care about your leads and clients. We serve them, instead of forwarding them to you. We find the best solutions for your customers at all times. And we get back to them as soon as possible to avoid long waiting times. Our small team stands for personal care instead of mass production.

The advantages for you

Outsourcing your German customer service to INDIPA gives you the following advantages:

  • Cost saving: It has been proven to be significantly more cost effective for our clients to outsource their German customer service to us, instead of renting and furnishing an office as well as recruiting staff.

  • Ready to go: After a compact and efficient familiarisation, we are ready to go. Our vast experience of operating in the German market further speeds up the process. You benefit from the existing INDIPA-infrastructure.

  • Marketing success: We offer marketing activities on a result-orientated basis. This way both of us stand to benefit from our marketing strength!

What makes INDIPA’s services unique?

We are consultants and implementers. The success of our clients is our focus. Together we work out the optimal and efficient cultivation of the German market and jointly implement this in our day-to-day business. The close exchange with our clients on strategic and operational issues, our flexibility and “hands-on mentality” make us unique.