INDIPA’s first assistance to DTE involved setting up a German GmbH. This meant that INDIPA had a memorandum of association and articles of association drawn up based on DTE’s requirements and prepared the registration with the city of Düsseldorf, the Chamber of Commerce, the transparency register and the employers’ insurance company. During the incorporation process, for which founder and managing director Jay Raja only spent half a day in Düsseldorf, he got to know Christoph Schulte and his team personally. The professional, quick and easy process of incorporation and the friendly and open attitude of the entire INDIPA team immediately created the necessary, good feeling and trust on the client side. DTE benefited from the INDIPA network and therefore found a bank and a tax advisor already during the incorporation process. INDIPA helped with incoming mail from day one, overcoming not only the language barrier, but also the lack of knowledge of the German market, legal framework and also common business practices.

The development of DTE’s business made it necessary to set up a complete site with a warehouse and its staff. Exactly when this step needed to be taken, the Corona Lockdown prevented DTE’s employees from coming to Germany in person. Therefore, INDIPA started looking for suitable premises based on criteria defined together with the client and submitted these premises to DTE for selection. The choice fell on premises in the Frankfurt area. INDIPA offered DTE considerable support in negotiating and concluding the lease. It was also Christoph Schulte who took over the warehouse on behalf of DTE. As the warehouse had to be commissioned quickly and DTE needed a stock of goods in Germany, Christoph coordinated the first delivery to the warehouse. On the day the building was taken over, he was on site and personally ensured, with the help of a rented forklift truck including driver and personnel for unloading the truck, that the already partially filled warehouse could be used right from day one.

For the permanent operation of the warehouse, INDIPA recruited two warehouse staff so that the German warehouse could become productive without the personal presence of even one DTE employee.

DTE was able to operate the warehouse despite the Corona lockdown and without a head office employee ever being on site. Two years after operations began, the same two employees are still working for DTE at the warehouse site. DTE has not only managed to keep the relationship with its key customers in Germany, but has also expanded it tremendously.